Your Privacy Is Our Responsibility

1 General Statement

5zzz ("we", "our", or "platform") is a trusted online gaming service provider operating for users in Bangladesh. We take the privacy of our users' personal information very seriously.

This privacy policy is committed to providing details about the information collected when you visit the website, create an account, play games, or use any of our services.

By using the 5zzz website or registering an account, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services.

2 Personally Identifiable Information

When creating an account on 5zzz, you may be required to provide the following information:

• Full name and date of birth (for age verification — for those aged 21 or above only)
• Valid email address
• Mobile phone number
• Payment method details (bKash, Nagad, Rocket, Upay or bank account information)
• Documents required for identity verification (if requested)

3 Automatically Collected Information

When you use the 5zzz platform, our system automatically collects the following technical information:

• IP address and device identifier
• Browser type and version
• Operating system information
• Pages visited and activity logs
• Session duration and click data
• Data from cookies and similar tracking technologies

This information is used to improve site performance and ensure security.

4 Financial Transaction Information

For deposits and withdrawals, we retain records of the payment method name, transaction amount, and transaction time. Full payment card or account numbers are never stored on our servers — only the necessary portion is kept in encrypted form.

5 Why We Use Your Information

5zzz uses your information only for the following legitimate purposes:

• Account Management: To handle registration, login, and account security.
• Service Delivery: To provide access to games, distribute bonuses, and process payments.
• Identity Verification: To prevent fraud and confirm account legitimacy.
• Customer Support: To resolve your issues through our support team.
• Responsible Gaming: To detect unusual gaming behaviour and provide necessary assistance.
• Security & Compliance: To comply with applicable regulations and maintain platform security.
• Technical Improvement: To enhance service quality and user experience.

6 Use of Cookies

Cookies are used on the 5zzz website. Cookies are small text files stored in your browser or on your device. We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of the site — such as maintaining login sessions.
• Functional Cookies: To remember your preferences and personalise your experience.
• Analytics Cookies: To analyse user behaviour and improve our services.
• Security Cookies: To prevent fraud and unauthorised access.

Most browsers allow you to disable cookies, however doing so may cause some features of the site to not work properly.

7 When Information May Be Shared

5zzz may share your information with third parties in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay and banking partners to complete transactions — only the necessary information.
• Technology Partners: Trusted service providers engaged for platform operation and maintenance.
• Legal Obligations: Under court orders or directions from legitimate regulatory authorities.
• Security Threats: To address fraud, scams, or threats of harm to other users.

These service providers are required to comply with the privacy standards set by 5zzz — they may not use your information beyond that scope.

8 Third-Party Services

5zzz uses services from various game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt). These providers may have their own privacy policies. Limited technical data may be transmitted to their systems during game sessions, as this is a normal part of the game service operation.

9 Our Security Practices

5zzz follows industry-standard security measures to keep your personal information safe:

• SSL/TLS Encryption: All data transmitted between the website and server is encrypted.
• Data Encryption: Sensitive data stored at rest is protected through encryption.
• Access Control: Only authorised personnel can access the necessary data.
• Regular Audits: System security is tested on a regular basis.
• Secure Payments: High-standard security protocols are used for financial transactions.

However, no data transmission over the internet can be claimed to be completely secure. We are committed to providing the highest level of protection, but no organisation can guarantee absolute security.

10 Data Retention Period

5zzz does not retain personal information beyond what is necessary. Generally:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records are kept for a set period in accordance with applicable legal obligations.
• After an account is closed, information is deleted or anonymised within a reasonable time, unless retention is required for legal reasons.

11 Your Rights Regarding Your Data

As a user of the 5zzz platform, you have the following rights:

• Right of Access: The right to request what information we hold about you.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, though this may not apply where legal obligations exist.
• Right to Object to Processing: The right to object to the use of your information for specific purposes.
• Right to Close Account: The right to request account closure and deletion of your data at any time.

To exercise these rights, please contact our support team.

12 Privacy of Minors

5zzz strictly does not provide services to individuals under the age of 21. Age verification is carried out during our registration process. If we become aware that information about a minor has been collected inadvertently, that information will be deleted immediately and the account will be closed.

13 Notice of Policy Changes

5zzz may update this privacy policy from time to time. If any significant changes are made, we will:

• Update the date on this page.
• We may send a notification to members' registered email addresses.
• A notification may be displayed after logging in to the platform.

Continued use of the platform after a revised policy has been published will be considered as your consent to the new policy. You are therefore advised to visit this page regularly.

14 Applicable Law

This privacy policy has been drafted in accordance with applicable international data protection principles and relevant laws. 5zzz endeavours to comply with all applicable legal regulations in the conduct of its operations.

15 Scope of Policy

This privacy policy applies only to the 5zzz platform and its direct services. We are not responsible for the privacy practices of third-party websites or services (even if they may be linked to our platform). It is advised to read the privacy policy of any third-party service before using it.